1. Information we collect
When you submit our contact form, we may collect your name, company, phone number, email, LINE ID, service interests, project details, language, source page and link UTM data. We do not retain the raw IP address; a one-way hash is used for spam prevention and security.
2. Purposes and legal basis
- To respond, assess your requirements and prepare a proposal.
- To manage relationships with prospective and existing business customers.
- To evaluate the aggregate performance of our contact channels.
- To prevent abuse and protect system security.
We rely on the consent given before form submission and, where applicable, steps requested by you before entering a contract.
3. Disclosure and data processors
Information is accessible only to KWS personnel who need it to provide the service and system providers operating under confidentiality and security obligations. We do not sell your personal information.
4. Retention
Contact-form data is retained for no longer than 24 months after the latest interaction unless a longer period is required for a contract, law, accounting or dispute resolution.
5. Your rights
You may request access, correction, erasure, restriction or objection, data portability where applicable, or withdraw consent by contacting the email above. Withdrawal does not affect processing lawfully carried out before withdrawal.
6. Security and policy changes
We use administrator access controls, audit logging, login throttling and appropriate safeguards to protect information. If this policy changes, we will update the revision date and publish the new version on this page.